Plumb App Uk Acceptable Use Policy

ACCEPTABLE USE POLICY

Introduction
1. This website (www.plumbapp.co.uk) (the Website) and the app 'Plumb App UK' (the App) are owned and operated by Plumb App UK Limited ("we", "us" and "our") whose contact details are listed at the end of this policy.
2. Please read this policy carefully. By using our Website and/or App, you confirm that you accept this policy and that you agree to comply with it. If you do not agree to this policy, you must not use our Website or our App.
3. We recommend that you print or save this policy for future reference.
Changes to this policy and other policies which apply
1. We may change this policy from time to time. This policy is effective from 27 October 2021 and replaces any previous versions. You will be deemed to agree to this policy if you continue to use our Website or App following this date. If you do not agree to this policy, you must not use our Website or App.
2. The following terms also apply to your use of our Website, App and Services:
  1. our Service Terms and Conditions, which set out how you may access and use our services;
  2. our App Terms and Conditions, which governs the use of our App;
  3. our Privacy Policy, which sets out how we may use your personal information; and
  4. our Cookie Policy.
Prohibited uses
1. You agree that you will not in connection with our Website and App:
  1. breach any applicable law (national or international), regulation or code of conduct or infringe any intellectual property rights or other rights of third parties;
  2. use our Website or App to provide a similar service to third parties or otherwise with a view to competing with us;
  3. use our Website or App for junk mail, spam, pyramid or similar or fraudulent schemes;
  4. use our Website or App to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  5. do anything which may have the effect of disrupting our Website or App including but not limited to worms, viruses, software bombs or mass mailings;
  6. do anything which may negatively affect other users' enjoyment of our Website or App;
  7. gain unauthorised access to any part of our Website or App, or equipment used to provide our Website or App;
  8. use any automated means to interact with our systems (excluding public search engines);
  9. use our Website or App in any way that is unlawful or fraudulent or has any unlawful or fraudulent purposes or effect;
  10. to attempt to bully, insult, intimidate or humiliate any person;
  11. to upload terrorist content;
  12. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards; or
  13. attempt, encourage or assist any of the above.
2. You must not misuse our Website or App by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to any part of our Website or App, (including the equipment and network) or any server, computer or database connected to our Website or App. You must not attack our Website or App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website and App will cease immediately.
Interactive services
1. Some of our services may give you access to social media groups and online forums in which you may post comments, photos, messages or other material (Interactive Services). You agree that you will not post or otherwise publish through the Interactive Services content which is offensive, unlawful, indecent, abusive, threatening, discriminatory or otherwise objectionable.
2. We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our Website and App, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide on our Website and App, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
3. We may remove any comments, photos, messages or other material which, in our opinion, violates this policy and consequently we may suspend or terminate your contract.
Our Website and App content
1. The content on our Website or App is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website or App. We make no representations, warranties or guarantees, whether express or implied that the content on our Website or App is accurate, complete or up to date.
2. We may link to third party websites which may be of interest to you and/or include third party advertising on our Website or App, and/or use third party-provided services on our Website or App. This information and these materials have not been verified or approved by us. We are not legally responsible for those sites or services and you use such third party sites or services at your own risk.
Content standards
1. These content standards apply to any and all material which you contribute to our Website or App (Contribution), and to any interactive services associated with it. The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole. We will determine, in its discretion, whether a Contribution breaches the Content Standards.
2. A Contribution must:
  1. be accurate (where it states facts);
  2. be genuinely held (where it states; opinions); and
  3. comply with the law applicable in England and Wales and in any country from which it is posted.
3. A Contribution must not:
  1. be defamatory of any person;
  2. be obscene, offensive, hateful or inflammatory;
  3. bully, insult, intimidate or humiliate;
  4. promote sexually explicit material;
  5. include child sexual abuse material;
  6. promote violence;
  7. promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  8. disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any individual;
  9. infringe any copyright, database right or trade mark of any other person;
  10. be likely to deceive any person;
  11. breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  12. promote any illegal activity;
  13. be in contempt of court;
  14. be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
  15. be likely to harass, upset, embarrass, alarm or annoy any other person;
  16. impersonate any person, or misrepresent your identity or affiliation with any person;
  17. give the impression that the Contribution emanates from us, if this is not the case;
  18. advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse;
  19. contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; or
  20. contain any advertising or promote any services or web links to other sites.
For the avoidance of doubt, for any Contribution in the form of video content:
1. Video content should be uploaded only to review products, give feedback, demonstrate industry related work or provide insights into projects you are working on.
2. You must tell us immediately, if you upload a video containing any of the following: criminal material (relating to terrorism, sexual exploitation of children, child pornography, racism and xenophobia), unclassified or unclassifiable videos, videos rated R18 or suitable for R18 rating and other material that might impair the physical, mental or moral development of persons under the age of 18 (restricted material).
3. You must not upload a video containing harmful material.
4. You must not upload a video containing advertising material.
5. Any video you upload must not:
6. prejudice respect for human dignity;
7. include or promote discrimination based on sex, racial or ethnic origin, nationality, religion or belief, disability, age or sexual orientation;
8. encourage behaviour prejudicial to health or safety;
9. encourage behaviour grossly prejudicial to the protection of the environment;
10. cause physical, mental or moral detriment to persons under the age of 18;
11. directly exhort such persons to purchase or rent goods or services in a manner which exploits their inexperience or credulity;
12. directly encourage such persons to persuade their parents or others to purchase or rent goods or services;
13. exploit the trust of such persons in parents, teachers or others; or
14. unreasonably show such persons in dangerous situations.
15. You must use the functionality provided on our site to declare whether, as far as you know or can reasonably be expected to know, any video contains advertising.
Copyright
1. By submitting a Contribution to the App or Website, you agree to grant Plumb App UK Limited a non-exclusive licence to use that Contribution. Although you will still own the copyright in your Contribution, Plumb App UK Limited will have the right to freely use, edit, alter, reproduce, publish and/or distribute the material contained in your Contribution. This licence will be free of charge, perpetual and capable of sub-licence. Plumb App UK Limited may exercise all copyright and publicity rights in the material contained in your Contribution in all jurisdictions, to their full extent and for the full period for which any such rights exist in that material.
2. Please also note that, in accordance with the Content Standards set out at clause 6 above, you must ensure that your Contribution does not infringe any copyright, database right or trade mark of any other person. By submitting your Contribution to the App or Website, you are warranting that you have the right to grant Plumb App UK Limited the non-exclusive copyright licence described above.
3. If you are not in a position to grant such a licence to Plumb App UK Limited, please do not submit the Contribution to the App or Website.
Functioning of our Website and App
1. We may update and change our Website or App from time to time. We will try to give you reasonable notice of any major changes.
2. We do not guarantee that our Website or App, or any content on either, will always be available, uninterrupted or error-free.
3. We are entitled, without liability, to suspend or withdraw the Website or App for repair, maintenance, improvement or any other technical reason. We will try to give you reasonable notice of any planned suspension or withdrawal.
4. We do not guarantee that our Website or App will be secure or free from bugs or viruses. You should use your own virus protection software.
Intellectual property rights
1. All intellectual property rights in our Website and App, and in the material published on either, are owned by us or licensed to us. These works are protected by copyright laws and treaties around the world. All such rights are reserved to us (or our Licensors) and licensed to you for the purposes of your use of the Website and App services only.
2. You may view such material on your device and print a single copy. You will not otherwise use, sublicense, retrieve, display, modify, copy, print, sell, distribute, download, hire, reverse engineer (unless permitted by applicable law) or create extracts of, or derivative works from, such material without our specific prior written consent. You must not collect, scrape, harvest, frame or deep-link to any information on our Website or App without our specific prior written consent. We reserve the right to withdraw such consent without notice.
3. If you use any of our material in breach of this policy, your right to use our Website and App will cease immediately and you must return or destroy any copies of the materials you have made.
Breach of this policy
1. When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.
2. We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
Liability
1. Nothing in this policy in any way limits or excludes our liability to you where it would be unlawful to do so, including liability for death or personal injury caused by our negligence and fraud or fraudulent misrepresentation, any reference to us includes our employees and agents.
2. We will not be liable to you for any loss or damage, however so arising, even if foreseeable, arising under or in connection with:
  1. use of, or inability to use our Website or App or use of or reliance on any content displayed on our Website or App;
  2. economic losses (including, without limit, loss of revenues, profits, sales, contracts, business or anticipated savings);
  3. loss of goodwill, opportunity or reputation;
  4. business interruption;
  5. special, indirect or consequential loss or damage; or
  6. damage to or loss of data.
3. We exclude all implied conditions, warranties, representations or other terms that may apply to our Website or App or any content on it.
4. You will indemnify us against all claims and liabilities directly or indirectly related to your use of the Website or App and/or breach of this policy.
5. To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this policy.
Plumb App Member Login
1. You must treat your Plumb App Member Login (including: user identification code, password or any other piece of information as part of our security procedures) as confidential. You must not disclose it to any third party.
2. We have the right to disable your member login at any time, if in our reasonable opinion you have failed to comply with any of the provisions of this policy.
3. If you know or suspect that anyone other than you knows your member login details, you must promptly notify us at support@plumbapp.co.uk.
English law
1. This policy shall be governed by English law and any disputes (contractual and non-contractual) will be decided at the exclusive jurisdiction of the courts of England and Wales.
General
1. Any failure by either party to exercise or enforce any right or provision of this policy does not mean this is a "waiver" (i.e. that it cannot be enforced later).
2. We can transfer our rights and obligations under this policy to any third party, provided this does not adversely affect your rights under this policy.
3. If any part of this policy is ineffective or unenforceable for any reason, the rest of the terms of use shall continue to apply.
4. Our Website and App are directed to people resident in the United Kingdom. We do not represent that content available on or through our Website or App is appropriate for use or available in other locations.
Complaints
1. If you have any complaints, please contact us via the contact details shown below.
Contact information
Company Name: Plumb App UK Limited

Company Number: 12877790

Primary Office: Shakespeare Buildings, 26 Cradley Road, Cradley Heath, West Midlands, United Kingdom, B64 6AG

Email Address: support@plumbapp.co.uk

Last Updated: 2021-11-01 14:28:41